When the Orbi Router shows a purple light, it means that the router is not connecting to the internet, and when the purple light flashes on the satellite, it indicates that the satellite does not sync to the main router. Sometimes the light goes off after a short time. But if it doesn’t go, then you will have to follow some troubleshooting tips to solve the Orbi Purple Light issue.
Tips to Fix Orbi Purple Light
Below, you have learned the troubleshooting tips that help you to resolve the Orbi Purple light issue.
ISP Connection
First of all, check your router receives the proper internet from the ISP. And also check the internet outage in your area. If there are any problems from the ISP, contact the ISP and ask him to solve the issue. But if there is none from the ISP, then check the further methods to solve.
Check Cables and Ports.
Check all the cables to see if they are in good condition and properly connected to the LAN ports. If there is any damage to cables or ports, fix it. And if the cable is not fitted in the ports, remove it and fit it again. Clean the dust on the cable and ports.
Power Cycle Orbi Devices
If your Orbi devices face some little issues, then perform the power cycle process on the devices. The power cycle is completely different from the reboot process. And it won’t affect your settings. The right steps to power cycle your devices are:
- Turn off all the Orbi devices
- Remove all the cables from the devices and power outlet.
- After 2-3 minutes, connect all the wires to the devices and the socket.
- Wait for a few minutes to start up the mesh system.
Update Orbi Devices
The main and common reason behind the purple light is outdated firmware of the device. It is very important to update the firmware of the devices. After updating, devices are functioning properly. Steps to update are:
- Connect your device to the Orbi network and login to the Orbilogin.
- Select the advanced settings and click on the administrative.
- Here, click on the latest firmware and download the updates.
Satellite Purple light
If the purple light shows on the satellite, that means your satellite does not sync to the router properly. It occurs when your satellites (units) are placed too far from the router. Here, you need to keep the unit devices within the range of the route and sync the satellite to the router again.
Re-Sync the Satellite
After placing the satellite near the router, perform the sync process again. It fixes the problem of the purple light on the satellite. Steps to sync are:
- First, press the WPS button of the router for the sync, which is on the back side of the router.
- Within 2 minutes, press the WPS button of the satellite.
- If Orbi flashing White light, that means the sync process is starting.
- When it light converts to blue, it indicates the sync process is complete.
Reset the Devices
If the above-given methods do not solve the purple light problem, then use the last method, which is to reset the devices, to restore the factory default settings. Steps to reset the devices:
- Find the pinhole on the back side of the Orbi devices.
- Insert the paper clip into the pinhole, and press it for 5-10 seconds.
- It will take a few minutes to complete the reset process.
After the reset process, the problem of the purple light will definitely go away. Use the same steps to reset any Orbi device. If any device has a button instead of pinhole, then simply press the button.
Conclusion
In the end, above, you explore all the troubleshooting tips to solve the purple light issue of the router and the satellite. Follow the methods step by step and perform the reset process in the end when any method is not able to solve.
