Stringent Restaurant Selection
RailMitra collaborates with FSSAI (Food Safety and Standards Authority of India) certified restaurants across various cities. This certification ensures that the partner restaurants adhere to strict hygiene and safety standards. RailMitra’s team thoroughly gets each restaurant to ensure compliance with food safety regulations, ensuring passengers receive only the best quality food in train .
Hygiene Protocols
All partner restaurants follow rigorous hygiene protocols. This includes using fresh, high-quality ingredients, maintaining clean and sanitized kitchens, and employing well-trained staff who adhere to hygiene best practices. Restaurants are regularly audited to ensure continued compliance with these standards.
Safe Packaging
RailMitra places a strong emphasis on safe and hygienic packaging. Food is sealed in tamper-proof packaging to prevent contamination during transit. The packaging is designed to keep the food fresh and warm, ensuring passengers receive their meals in perfect condition.
Contactless Delivery
In response to the COVID-19 pandemic, RailMitra implemented contactless delivery options to minimize the risk of transmission. Delivery personnel are trained in safe delivery practices, including wearing masks, gloves, and using sanitizers. Passengers can receive their food with minimal direct contact, enhancing safety during their journey.
Real-Time Order Tracking
RailMitra’s app allows passengers to track their orders in real-time. This feature not only provides convenience but also ensures transparency in the delivery process. Passengers can monitor the status of their food from the restaurant to their seat, ensuring timely and safe delivery.
Customer Feedback System
RailMitra values customer feedback and uses it to continuously improve its services. Passengers can rate their meal and delivery experience through the app. This feedback is crucial for maintaining high standards and addressing any issues promptly. Regular reviews and ratings help RailMitra identify and partner with the best restaurants.
FAQs
Q: How do I order food using RailMitra?
Ans: You can order food by downloading the RailMitra app or visiting the website. Enter your train details, choose from a variety of restaurant options, and place your order. Your food will be delivered to your seat at the selected station.
Q: Is the food fresh and hygienic?
Ans: Yes, RailMitra partners with FSSAI-certified restaurants that follow stringent hygiene and safety protocols. The food is freshly prepared and delivered in tamper-proof packaging.
Q: Can I track my order?
Ans : Absolutely. RailMitra provides real-time order tracking through its app, allowing you to monitor your food delivery from the restaurant to your seat.
Q: What safety measures are in place for COVID-19?
Ans: RailMitra has implemented contactless delivery options and trained delivery personnel in safe delivery practices, including wearing masks, gloves, and using sanitizers.
Q: What if I have a specific dietary requirement?
Ans: RailMitra offers a variety of cuisine options, including vegetarian, non-vegetarian, and special dietary requirements. You can specify your preferences while placing the order.
Conclusion
RailMitra has set a new benchmark for health and hygiene in train food delivery services and partnering with FSSAI-certified restaurants, ensuring stringent hygiene protocols, offering safe packaging, and implementing contactless delivery options. Its guarantees that passengers can enjoy delicious, safe, and hygienic meals during their train journeys. The real-time order tracking and feedback system further enhance the overall experience, making RailMitra the go-to app for food delivery on trains.
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